New Reviewer

Transfering to closet facilities

I have been begging to be transferred to a closer facility in my city I am traveling 18 miles every other day this is ridiculous and not right also big hardship I need to be in my city I have a elderly mother I take care of please help me
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ID
#1763993 Review #1763993 is a subjective opinion of poster.
Location
Deland, Florida

No recomandation

Well I've bean attending dyalisis there since 2016 never had no problems but last year a worker joined the DaVita team and things started happening to patients he is now a charge nurse but what scares me that they have bean giving me the machines that don't clean your blood so today is my last day with this company I will be getting dyalisis at the hospital where every thing is inspected so if your swollen tell them to check the pumps they may not be working or like in my situation they put it there on purpose again be aware of what goes on it might just be you who takes that trip in the ambulance thank you.
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ID
#1759679 Review #1759679 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Mean workers

I am a new patient at Devita the team started out being nice but they Are very unProfessional and mean. You can contact me 706 412 ****.
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ID
#1754622 Review #1754622 is a subjective opinion of poster.
Service
Davita Treatment
Pros
  • Unknown
  • Nurses and tech
Cons
  • Mean nurses and tech
  • Poor communication and signage
Reason of review
Mean employees
Preferred solution
Unhappy treatment
New Reviewer

NEVER EVER USE THIS COMPANY!!!!!!

THIS IS A COMPLAINT( LOCATIOIN OF INCIDENT 25TH REED THE DAVITA CENTER) I HAVE A FRIEND THAT IS ELDERLY AS WELL AS NEAR AND DEAR TO ME THAT GETS HIS TREATMENT AT THAT SITE!! I DECEIDED TO KEEP HIM COMPANY WHILE HE WAS ON THE MACHINE.. THE STAFF WAS VERY UNPROFESSIONAL / VERY RUDE AND EVEN STARTED HIDING THE CHAIRS SO THAT I WOULD HAVE TO STAND DURING MY VISITS WITH MY ELDERLY FRIEND..HE BOUGHT IT TO MY ATTENTION THAT STAFF WAS ALSO UNKIND TO HIM AS WELL!!! HOW DARE THESE WORKERS DO THIS TO PEOPLE WHOM ARE LITERALLY ON THEIR DIEING BED!!!!..IT HURT ME TOO MY HEART , ONE DAY AFTER LEAVING HIM I SAT IN THE LOBBY TO GATHER MYSELF ONLY TO BE INFORMED BY SOME OTHER PATIENTS THERE THAT THEY WERE MISTREATED AS WELL!!!! THE FOLLOWING DAY UPON MY RETURN I REQUESTED TO SPEAK WITH A SUPERVISOR ON SITE OR A MANAGER!!! ONCE I INTRODUCED MYSELF I EXPLAINED THAT I WOULD LIKE THE CORPORATE ADDRESS SHE ACTUALLY REFUSED TO SUBMIT THAT INFORMATION....SO MY SUGGESTION IS THAT YOU SEND A PRIVATE SECRET SPY OUT TO EVALUATE THIS UNPROFESSIONAL/ UNACCEPTABLE BEHAVIOR TO THE SENIORS AND THE ELDERS...SHAME ON THIS ORGANIZATION SHAMEFUL.....DO BETTER!!!!!
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ID
#1752731 Review #1752731 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Davita Medical Care
Reason of review
Poor customer service

Find another facility. Anywhere but Davita

Get stuck 3 to 4 times for 2 needles. Constantly fails bruising and blood looking under skin. Techs suck
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ID
#1708976 Review #1708976 is a subjective opinion of poster.
Location
Chardon, Ohio
Service
Davita Dialysis Procedure

Watch John Oliver HBO on utube

Congresswoman Porter in California is on all this crap. We need our Senators to start cracking down on our Government & Medicare needs to start investigating All Dialysis centers instead of letting them Kill the patients Watch John Oliver On UTube HBO about what he says about Davita it’s all true
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ID
#1700111 Review #1700111 is a subjective opinion of poster.
Location
Wallingford, Pennsylvania
Service
Davita Customer Care
New Reviewer

Great website but dietitians don't respond!

Update by user Nov 18, 2019

They Never responded to my questions.

Original review posted by user Oct 18, 2019
I currently am using the websites Diet Tracker and Planner to plan and track what I eat and love it! But when I have question for the dietitians regarding where to get certain ingredients that they list in recipes cause I can't find them at any stores, they NEVER respond! They never update the Diet Planner and Tracker that I can see. Recently I asked if one could consume their daily protein allowance in one meal and be okay and NO RESPONSE! I am in 3rd stage A and am using the Diet Planner to help me to not over eat and to stop the progression of the disease and its working thus far, but when I have a QUESTION for help I Want an ANSWER!!! I don't think they care at all about people period. Angry
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1 comment
#1798973

I am sad to hear this about your dietician. I am a current patient and deal with this all the time. The DaVita dietician at the clinic in Walnut Creek is worthless and should find a new job

ID
#1683761 Review #1683761 is a subjective opinion of poster.
Pros
  • Lots of help and good information on their website
Cons
  • Dont answer questions or concerns about diet
Reason of review
Poor customer service
Preferred solution
Dietitions that care about People and answer questions.
New Reviewer

Racism

Davita - Racism
CPS was to called to my home by the DaVita team in Lakewood nurses Becky and Monica and social worker Melissa . My daughter’s doctor Informed me that she was not concerned about getting taken care of and that the only way she would involve social services I needed more resources they came to my home and accused me of not putting my daughter on dialysis and not giving her a shot I told them I will start giving her because I do not have transportation on the way to Lakewood they Every time me and my boyfriend come in this facility they frown upon us for being young. I don’t feel because I position to take care of my child I do my absolute best to take care for anyone around me can vouch for that you come around my daughter she is as happy as can be I see I have to start recording my actions and my conversations with them I just wanted to be known that they falsely made accusations against me I feel is due to my age and also race
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ID
#1672825 Review #1672825 is a subjective opinion of poster.
Service
Davita Nurse
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Techs do not practice cleanliness

My chair has not been wiped down before my treatment. The reason I know is the patient before me was weighing himself when I went to my chair. The chair was not wet like it usually is. Another time there was a coffee ring on the tray. I have seen a tech named Farrah pick up tape that she dropped on the floor and use it on a patient. She also sits by her patient for a long time talking instead of working. She is very lazy
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ID
#1668216 Review #1668216 is a subjective opinion of poster.
Location
Murrieta, California
Service
Davita Customer Care
Pros
  • Technician
Cons
  • Patient care
Reason of review
Poor customer service

Complaint

There is more than one complaint about your facility in Hamilton, Ohio on the west side . My husband has been a patient there for many years. He, and the others there are there for LIFE SAVING treatment. The workers there are rude and uncaring. When I called at one time with a concern about my husband the woman I spoke to was beyond rude, sa ying, "listen, we do DIALYSIS here and that is it," at which point she hung up on me! There is no help from them for any concern no matter how large or small. and I can see how some questions, to them, seems small, but they cannot take a moment to reassure me of that fact instead of the rude way I am treated. And,no, I was not calling them all the time I do not call them at all anymore. I could go on and on, but will stop here by saying God help the workers there and your company as a whole should anything happen to my husband while in their care.
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ID
#1665728 Review #1665728 is a subjective opinion of poster.
Location
Hamilton, Ohio

Medication error

Davita hernando kidney center springhill, fl. Friday night i received epotein study drug meant for a patient on saturday. My name lori jo hayn. This is another medication error on me. The first nurse was terminated...what about this one??
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ID
#1664248 Review #1664248 is a subjective opinion of poster.
Location
Spring Hill, Florida
Reason of review
Poor customer service

Two women ignored my pain

I was having a pelvic ultrasound because my doctor thought one of my ovaries felt bigger than the other. I've had a pelvic ultrasound before so I know they don't have to be traumatic. 1) the technician was a trainee, and had another tech with her to guide her, 2) they jammed the machinery right into my right leg so I couldn’t spread my legs properly, then kept telling me to spread my legs more resulting in me having pain in my left hip, 3) the probe hurt, 4) it took so long because she was so inexperienced that my back started spasming (I have Spondylolisthesis), 5) my feet weren’t properly in the stirrups so they were digging into my feet. 6) There was an evangelical Christian radio station playing in the background which I personally find offensive. I verbalized all my pain and they totally ignored me. I gasped and grimaced in pain several times and they ignored me. Compassion should not have to be taught, especially at for the health "care" industry!!
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ID
#1659844 Review #1659844 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
Davita Medical Care
Reason of review
Poor customer service
New Reviewer

Cannot access my online account

Davita.com is not accepting my e-mail or user name so I cannot sign in to my account.
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1 comment
#1994372

this is not me

ID
#1656330 Review #1656330 is a subjective opinion of poster.
Product
Davita Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Staff need more training

Extremely poor follow through by staff in charge of insurance assitence. When a mistake is made, it is not uncommon to be lied to instead of standing up and admitting you were human and made a mistake. Lack of listening skills of some nurses. Poor time management. Scheduled start time is a joke. It is the rare occasion that you actually start on time. There are only a few nurses/techs who are any good.
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ID
#1655388 Review #1655388 is a subjective opinion of poster.
Location
Chicago, Illinois

Bad management don't know what they are doing dont care about the patients just money and numbers

Only numbers dont care about the pts at all
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ID
#1655181 Review #1655181 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Davita Manager