I'm in Oklahoma City, ok, I know that you guys will probably never read this because of what I've seen you don't really care about your staff or your patience. I live in Edmond okla, and do my treatments in Midwest city, ok because of the time that my treatment starts which allows me too go to work afterwards.
Now the powers that be have changed our times not taking in account that some people have life's after dialysis, you say the time change is for productive, that is a joke the new time change has your employees standing around waiting for ppl to come in. One I arrive there is one patient on the machine and my time is 4:35 am I run for 3:30 and need to be out of the machine at 7:45 and out the building at 8:00, now you do the math! So explain to me how someone from another state can determine what needs to be done at our unit without coming here to see what are the needs of the people. You guys sit in your nice offices making decisions on behave of us, why don't you bypass your golf games and coming talk to the patients and staff to get a feel of how it would affect the lives of the people that you say you care about??
I know it's all about money! Money over people is your game and that's all that matters!!!
Reason of review: Poor customer service.