I posted a complaint about Davita cottonwood a few weeks ago. At that time the complaint was about, the rough handling of my grandmother during one of her dialysis treatments. That incident did not escalate and for that we are thankful (but not forgetful). However the handling of the situation was also disappointing. The manager mentioned in the previous complaint was not present enough at this office to even know what's going on there.
When the time came to address the issue with my grandmother she spoke with her and convinced her that she did not have her faculties in order. Then she made her feel that she was becoming senile. This is not true. She spoke of this incident with impunity and spoke the person's name two or three times (to me alone). She knew she was at the cottonwood clinic and not the nursing home when this incident occurred.
It is unfair to speak to someone in this way and to bully into thinking that nothing happened. This is a very disheartening and we are concerned for all patients there. Not because of the nurses or the staff. I wonder if all clinics are of this chaotic and all nurses/techs worked until it's hard for them to even stand up to let alone; concentrate on only to have no support. It seems that they are not supported from this female manager. They were supposed to have managers, coordinators and plenty of support for my grandmother. Thank you to those who have used care when treating to my grandmother.
She is a good Woman.
But the sad fact is the management also helps to make a clinic a place that families can trust to care for our people. We stand together in this and do not appreciate the bullying and oppressive tactics used on people that are seen to be below (for whatever reason).
Review about: Davita Manager.