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2.2

Davita South Clinic in Colorado Springs is a joke. I've gone in 3 times in two months and had to wait 30 minutes to be put on the dialysis machine because of huge puddle in front of my assigned machine which resulted in lost treatment time that was not annotated in my chart.

I've also been infiltrated on numerous occasions and sent home without receiving dialysis for a week straight. My levels went crazy and I had to be hospitalized and have a catheter placed in my chest. According to transplant, because my levels were high, and I was deemed noncompliant and place on transplant hold. I was not informed until 3 months later of my noncompliant status.

I was also told, after I complained to my transplant team, that I had a bad attitude for complaining about my treatment at Davita. I have had numerous other issues ranging from Medicaid/Medicare provided transportation not showing up and having to walk home after dialysis or paying for my own Lyft or Uber and not being reimbursed. (I paid $100 for a Lyft to go from Colorado Springs to Denver for transplant evaluation and another $100 to get home). I've asked to switch clinics and keep getting the run around.

What are my options?

Do I need to get an attorney or contact the media? When I asked if I could record my treatments so they couldn't lie or change their story, I was told I couldn't because of HIPPA.

User's recommendation: Do not use Davita dialysis south Clinic in Colorado Springs. 2802 International Circle.

Monetary Loss: $500.

Preferred solution: Additional staff training. Better customer service. Honesty from staff instead of cover-up. Outside evaluation/audit from someone they are unfamiliar with who is unbiased. .

Davita Pros: Convenient location, Other patients are awesome, Some of the employees can be professional.

Davita Cons: Highly unprofessional staff, More training on how to stick fistulas, Issues are not annotated in file, Dialysis machine leaks, Lots of cover-up going on between staff.

Location: 2802 International Circle, Colorado Springs, CO 80910

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