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2.0

Changed dialysis centers. 1st day they placed the tubes across my lap because the didn't know where my facula was.

2nd session same thing and I ended up with a cramp in my calf which made me stand up with these tubes across my lap. I was afraid i would pull one of the tubes loose.3rd time they were going to do the same. You would think they would know by now which side the machine would go on. I left and said i would not accept dialysis this way.

4th time the had me sitting in the lobby for approximately 30 minutes. I got up and left. They came out to the parking lot and explained my chair time wasn't until 2:30pm That was the 1st Time I heard this as the other times were 2:00. I show up at 2:25 the next time and stood there for 10 minutes when they sent a tech out to tell me my session was 25 miles away to my old dialysis center.

Again nobody told me.

The nurse and tech were both rude. They seemed as if they didn't care, THAT IS BAD MANAGEMENT!

User's recommendation: Don't go to this center unless you want to be treated like a sack of potato.

Preferred solution: Apology.

Davita Pros: Center in grand prairie is 5 star.

Davita Cons: Each patient wants to be treatd with respect, Management all levels are deceitful and non caring.

Location: 352 Matlock Road, Mansfield, TX 76063

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Guest

when they do that to me I simply ask them to move the machine to the correct side...I dont like the lines across my body as well

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